As AI is proliferating across industries, we're now seeing new appointments dedicated to such roles.

Tyler Technologies, Inc. has just added two new roles to its corporate executive leadership structure with the introduction of a chief artificial intelligence officer and chief transactions officer. The company said the new roles support the evolving needs of Tyler’s public sector clients, allowing it to sharpen its focus on both AI and transactions.

Franklin Williams has been elevated to the newly created role of chief artificial intelligence officer. Since joining Tyler in 2018 as part of Tyler’s acquisition of Socrata, Williams has served as division president and, most recently, as deputy chief technology officer. In this expanded role, he will lead a newly formed AI organization dedicated to helping Tyler and its clients realize the full value of AI. This includes how Tyler continues to bring AI capabilities into its products, operations, and internal workflows in a thoughtful, responsible way, the company stated. The team will continue to establish shared AI platforms and standards, support go-to-market efforts across business units and help the company adopt AI where it can create value for clients and team members.

Tyler has also promoted Ryan O’Connor from senior vice president of payment strategy and operations to chief transactions officer. Since joining Tyler in 2025, O’Connor has brought expertise and leadership to what they said is one of the most complex and fast-growing areas of Tyler’s business. O’Connor brings more than 30 years of experience in the payments and SaaS markets, with executive leadership roles at some of the top payment processors, banks, and fintech companies in the U.S. In this role, he will continue to advise the executive leadership team on transactions growth and oversee Tyler’s vendor partnerships while leading the company’s payments and holistic transactions strategy.

“The newly created roles of chief artificial intelligence officer and chief transactions officer underscore our commitment to advancing two key growth areas for Tyler – AI and payments,” said Lynn Moore, Tyler’s president and CEO. “I am confident that these leaders will help our teams focus on continuous innovation and collaboration to best serve Tyler’s clients and team members.”