CINCINNATI — The past year has brought some significant changes for First Student. Last fall, the company merged with Laidlaw Education Services, which was the largest school bus contractor in North America. In May, First Student and parent FirstGroup America moved into a new headquarters in Cincinnati. In another key development, Carey Paster, previously the president of First Student, was promoted to CEO and president of sales, marketing and commercial development for FirstGroup America. Paster recently discussed these changes with SBF Executive Editor Thomas McMahon. SBF: What led to your transition?
CAREY PASTER: Since the acquisition of Laidlaw by FirstGroup America in October 2007, we have achieved a great deal in successfully integrating the two companies. Now we are focusing on delivering our strategy for the future, which includes continuous improvement in our delivery of a safe, customer-focused operation. Therefore, the company is now structured in two segments: Commercial Development and Operations. We are continually focused on increasing operating efficiencies and growing the business by identifying new business opportunities while maintaining current business.
What are your key responsibilities in your new position? Will you be working with FirstGroup America’s non-school bus businesses?
As CEO and president of sales, marketing and commercial development I will focus on growing the business and delivering customer excellence to the existing customers of First Student, First Transit and First Services. As president of First Student for several years and with more than 27 years of experience in the school bus industry, I have an extensive knowledge of school bus transportation. However, I am eager and energized to learn the new terrain of First Transit and First Vehicle Services, as I lead their commercial development structure as well.
