Today, International Motors and IC Bus introduced My International, a connected digital ecosystem that the company said will redefine the customer ownership experience by consolidating fleet monitoring, remote vehicle functionality, maintenance management, and dealer communications into a single interface.

Available as desktop portal or mobile app, this connected digital ecosystem is designed for fleets, drivers, and dealers. My International brings tools, insights, and processes together to make every interaction faster, clearer, and more connected. The result is a more transparent and proactive ownership journey that helps reduce downtime, enhance operations, streamline service, and strengthen collaboration with International.

“This is a simplified way of doing business with us,” said Fabio Souza, executive vice president, Service Solutions. “My International brings everything our customers rely on into one connected system, helping them prevent downtime instead of reacting to it.”

My International is designed for seamless integration with leading telematics service providers. This interoperability allows customers to consolidate data from multiple sources into a single, unified platform, providing a comprehensive, real-time view of their entire fleet. This replaces the patchwork of portals, vendors, and emails to manage vehicles.

How Does My International Work?

My International functions as a centralized command center that syncs real-time telematics data with dealer service systems. When a vehicle requires attention, the system alerts the fleet manager, identifies the nearest preferred dealer, and facilitates direct communication to schedule service. This transparent workflow ensures that warranty details, contract terms, and repair statuses are visible to all parties, eliminating the information silos that can cause extended downtime.

With the My International mobile app, customers can access vehicle insights, monitor service events, remotely optimize vehicle operations, and more from their phone.

Key capabilities

• Fuel analytics reports: proprietary data visualization tools that help optimize performance of the International S13 Integrated Powertrain
• Remote vehicle lock/unlock: functionality to lock/unlock vehicles digitally
• Remote diagnostics and vehicle health reporting: vehicle health pings to help keep vehicles on the road
• GPS location tracking and geofencing: automated alerts based on vehicle location to optimize routing and security
• Over-the-air (OTA) parameter updates: remote vehicle settings adjustments, such as speed limits, idle shutdown, and cruise control
• Warranty and service contract visibility: easy access to help save time and reduce costs
• Service communication and scheduling: messaging and service scheduling with International’s dealer network

“My International will continuously evolve with enhancements designed to deliver measurable value to our customers, dealers, and partners,” Souza added. “A vendor fixes what’s broken. A partner helps you achieve your goals in the most convenient, efficient way. That’s the standard My International is built to deliver.”