Get the FAQs! Frequently Asked School Bus Questions
Graffiti Bus Sends Uplifting Message to Riders
Durham School Services fills bus with words of encouragement for Mental Health Awareness Month.

This message provided a spark of inspiration for the creation of the Graffiti Bus.
Photo: Durham School Services
In celebration of Mental Health Awareness Month, Durham School Services’ (DSS) Ames (Iowa) location has introduced a special project started by General Manager Sara J. Knight, called the Graffiti Bus, a bus decorated internally with words of encouragement written by DSS’ team members and Ames Community School District students. All 2,500+ Ames Community School District students will have the opportunity to ride the Graffiti Bus at least once before the end of the school year.
Durham continues to spread awareness about and support mental health care and services for students through the Graffiti Bus project and its donation of a school bus to its partner West Jefferson Hills School District in Pennsylvania, to transform into a mobile mental health service vehicle.
Motivation for Caring

Sara J. Knight (right) is general manager for the Ames, Iowa, location of Durham School Services. She's shown here aboard the Graffiti Bus with Russ Fulton, supervisor of safety and training.
Photo: Durham School Services
A series of events and encounters spurred the inspiration behind the Graffiti Bus project. The first was an incident involving a student who used to ride Knight’s bus when she was a school bus driver in 2014. To the surprise of everyone around the student, including Knight, the student committed suicide. This incident had a major impact on Knight, and she asked herself whether she could have helped prevent it by giving the student more encouragement and support. From that point on, Knight knew she wanted to honor him when the right opportunity presented itself.
Nine years later, that came when Knight found what she had initially thought was typical graffiti on the back seat of one of her school buses, that is, until she read what it said – “Whenever you’re feeling down, remember, you’re one of a kind, literally.” Upon reading this, and another inspiring moment she had when she watched a Jennifer Lopez performance from her documentary where she sang, “if you wanna live your life, live it all the way and don’t you waste it,” and the Graffiti Bus project was born.
“I immediately felt encouraged by the message [on the back of the seat] and thought, wow, this student left a message of hope for any student that sat there and read it,” she said. “It was like a light bulb went off in me, and it made me think about how we can use words to encourage others. At that time, I started putting messages of hope and encouragement around our break room, hoping to fill my team with positivity, but I knew I wanted to take these thoughts and ideas further."
Team Effort Leads to Graffiti Bus' First Ride

The Graffiti Bus is festooned with encouraging messages about dreams, positivity, and thankfulness.
Photo: Durham School Services
The project’s inception officially began in April when Knight presented the idea first to her team, who was very supportive and excited about the project, and then to their partner, Ames Community School District, which supported the project. Upon receiving the school district’s blessing, Knight and her team started working out the routing logistics, and on April 25, 2023, the Graffiti Bus officially started its maiden journey. The team also made it a point not to leave any students out and turned it into an all-inclusive endeavor.
“The purpose is to come together to make a difference in the lives we touch by spreading positivity and filling our students with hope and encouragement,” Knight said. “Besides the Graffiti Bus, we have four special education buses, and those students are unfortunately not able to ride the Graffiti Bus. We made a bunch of graffiti messages for those buses too. It was important that this bus touch every life we transport. By the last day of school, every student we transport will have had an opportunity to experience the Graffiti Bus. If it impacted one person's life, the entire project was worth every effort we put into it. I can have an idea, but without the team’s support, an idea remains just that. They are the sole reason the vision came to life. Team Ames really is the best team ever!"
“We are grateful for our many partnerships that have a positive impact on our students, and the Graffiti Bus through Durham is one shining example,” said Amy DeLashmutt, communications director for Ames Community School District. “Their conscious consideration for the health and well-being of our students, as well as putting in place action steps to create a sense of belonging, is precisely what we mean when we say Ames is amazing. Thank you for taking such good care of our students.”
More Management
How to Build a Better Driver Training Program
Ready to boost up your school bus instructor training? Here’s how to pick the right talent and improve recruitment, retention, and safety.
Read More →
CALSTART and Forth Combine to Form Catalyst Mobility
The new name represents a renewed vision for the nonprofit focused on advancing clean, equitable, and affordable transportation solutions that move people and goods.
Read More →
What Makes a Great School Bus Driver Trainer?
Choosing the right school bus driver trainer takes more than experience. Learn six keys to selecting and developing trainers and evaluating program effectiveness.
Read More →
School Bus Contractors Expand Through New Deals, Acquisitions & Partnerships
STA's Canadian division acquires Ontario-based G&L Stevenson Transport while Durham School Services adds a new district contract in California, First Student adds a New Jersey contract, and Minnesota Coaches acquires Halo Transportation.
Read More →
Logan Bus Company Rolls Out AI Phone System for NYC School Bus Families
A summer pilot found that AI agents could handle most routine calls, freeing up time for customer service staff to focus on emergencies and complex family concerns.
Read More →
From Intent to Impact: What I Learned About Leadership from TAPT
A Texas transportation supervisor shares lessons on self-awareness, accountability, managing stress and building trust — and why investing in leadership development matters at every stage of your career.
Read More →
NAPT Names 2026 Award Recipients, Hall of Fame Inductee
Who earned national recognition for their work in student transportation? This year, NAPT named five recipients of its 2026 awards for service, safety, and leadership, plus its newest Hall of Famer.
Read More →
2026 State of Student Transportation Report
Driver shortages. Rising costs. Growing safety expectations. More data, but not enough time to act on it. The 2026 State of Student Transportation Report reveals what transportation leaders say is putting the most pressure on their operations—and where they’re investing next. See how your priorities compare.
Read More →
How to De-Escalate an Angry Person: 5 Steps for Handling Workplace Conflict
What makes emotions run high, and how should you handle an angry colleague or parent? Follow these steps for staying calm, listening, showing empathy, and resolving conflict.
Read More →
What Readiness Looks Like This School Year
Learn about the challenges shaping the 2026–2027 school year, from persistent driver shortages and budget pressure to technology and readiness gaps. See how school districts are responding and adapting in Zonar’s 2026 Back-to-School Readiness Report.
Read More →


