Thomas Built Buses (TBB) once again achieved a “World Class” Net Promoter Score, marking its tenth consecutive year earning the distinction. The achievement reinforces the company’s commitment to customer experience and dealer support.

“For a decade, Thomas Built has remained dedicated to delivering a best-in-class CX, reflected in our consistent achievement of a “World Class” Net Promoter Score,” said Anca Matache, general manager of CX and service at Thomas Built Buses. “This ongoing recognition speaks to the strong collaboration between Thomas Built and our dealer network, prioritizing customer satisfaction at every stage of the bus ownership journey. We remain committed to continuous improvement, using advanced tools and insights to enhance our service and support further.

Determining a Net Promoter Score

The Net Promoter Score is widely recognized as a leading indicator of customer loyalty. Customers are surveyed on a scale of zero to ten on how likely they are to recommend TBB to a friend or colleague.

Scores above 50 are considered “Excellent,” with scores above 70 being deemed “World Class.”

TBB continues to prioritize exceptional customer service, leveraging data-driven insights and dealer collaboration to maintain and improve customer satisfaction.