Check Out: Rider Tracking Apps Ensure Safety, Transparency, and Peace of Mind
First Student Takes Over Some Seattle Routes to Fill Service Gaps
The 78 Seattle Public Schools bus routes had been awarded to alternative transportation provider Zum.

Image: Seattle Public Schools
First Student, a longtime provider of student transportation services to Seattle (Wash.) Public Schools, was forced to split service with alternative transportation provider Zum earlier this summer.
But now, because Zum "acknowledged it could not provide the district with sufficient drivers or buses," according to a news release, First Student is taking over 78 of Zum's 184 routes through December 2023.
“We take great pride in working to recruit and retain the best employees in the region and have been very successful in creating a robust and stable team of great drivers,” said Michael Hamel, First Student’s area general manager, in the First Student release. “While we didn’t anticipate Zum to have difficulty meeting the demand of the recently awarded contract, we are pleased to be in a position to step in and make sure the district can live up to its commitment to provide safe and convenient transportation options for Seattle students.”
Hamel added that First Student’s driver recruitment continues to attract highly qualified drivers and can help further if needed: “We agreed to step in and assist the district in covering these 78 routes until January, but if the district needs us, we are able and ready to continue as long as they need us, wherever they need us."
Seattle Public Schools is scheduled to begin classes on Sept. 7.
In an update to parents, Fred Podesta, the SPS assistant superintendent of operations, said both First Student and Zum are recruiting school bus drivers in hopes of adding bus routes that had been scaled back due to the driver shortage.
"We know this solution is far from perfect, and we are doing everything we can to minimize disruption," the update reads. "Families who will not have bus service for the start of school may feel frustrated and upset. We are committed to making sure that all students who need it have safe and dependable transportation to and from school. We hope that the driver shortages will be resolved quickly so we can resume all bus service."
More Management

5 Questions: How CharterUP Brought a Marketplace to Student Transportation
What does it take to bring a transportation marketplace into K-12? Hear firsthand what CharterUP has learned about the unique needs of schools and bus operators.
Read More →
EverDriven Expands TripCentral Transportation Management Platform to All Partner Districts
The platform provides school districts with real-time trip tracking, student transportation scheduling tools, and pickup and drop-off management capabilities.
Read More →
6 School Transportation Trends to Watch: 2026 District Survey Results
School bus buying is up, fuel choices are shifting, and driver shortages persist. This and more in the latest K-12 public school survey, plus the largest fleets in the U.S.
Read More →
The 100 Largest School Bus Fleets in America: 2026 Rankings
Which public K-12 school districts are the largest in the nation in terms of bus fleet size? Here are the new standings of the top 100 district fleets.
Read More →
EverDriven Launches Route Consolidation Calculator to Estimate Diesel Savings
As diesel prices hit record highs, the largest alternative transportation provider says a 10% route consolidation could save a 120-route district more than $78,000 a year in fuel alone.
Read More →
Zum Secures Continued Financing Support for School Bus Expansion
Generate Private Credit has financed approximately $75 million in school bus deployments across three states, supporting more than 500 buses as Zum expands across the county.
Read More →
Beyond Discipline: A Different Approach to Student Behavior on the Bus
After implementing a dean of students program in Oregon, North Clackamas is seeing positive improvements. Here’s how it worked. The Route is brought to you by IC Bus.
Read More →A Dean of Transportation's Different Approach to Student Behavior on the School Bus
After implementing a dean of students program in Oregon, North Clackamas is seeing positive improvements on the bus. Here’s how it worked.
Read More →
Inside NAPT ACTS 2026: Highlights from Louisville
From federal updates and student behavior strategies to new school bus technology and industry awards, see highlights from NAPT ACTS 2026 in Louisville.
Read More →
Meet the 2026 School Bus Driver Hero Winner: Annette Brown
We caught up with Wa-Nee Community Schools' Annette Brown on site at SBFX, where she was named the 2026 School Bus Driver Hero Award winner. Hear about her reaction, what she loves most about being a school bus driver, and more!
Read More →
