Program educates first-time school bus riders
WESTERVILLE, Ohio — Westerville City Schools students can board their buses with confidence on the first day of school later this year thanks to a pro...
WESTERVILLE, Ohio — Westerville City Schools students can board their buses with confidence on the first day of school later this year thanks to a program developed by Transportation Manager Bob Lynde.
Lynde piloted the First Time Riders program last year after numerous parents whose children were nervous about riding a school bus requested to bring them to the district’s bus compound so that they could familiarize themselves with the vehicle.
“We realized that this wasn’t a one-kid situation, so our goal was to offer a program that would reduce the amount of fear and anxiety that students were experiencing,” Lynde said.
Lynde and his colleagues in the transportation department staged buses at one of the district’s high schools and posted “Did You Know?” facts in each of them.
After touring the buses with a driver, kids and their parents were taken on a 15-minute bus ride. “We wanted to give the students an opportunity to ride with people that they’re comfortable with so that their first experience on a yellow bus is a positive one,” Lynde explained.
The staff then discussed basic school bus safety measures, and stickers and coloring books that reinforced those measures were available for students to take home.
Based on the pilot’s success, the department will run the program annually. A flier is being posted and distributed at schools to publicize this year’s event, which will take place at Westerville North High School and Hawthorne Elementary on Aug. 16. (Lynde expanded the program in an effort to draw more attendees.)
The department has also partnered with the Westerville Public Library to incorporate a 15-minute story time focused on bus safety and the first day of school into the program. “Booker the Rabbit,” a 6-foot-tall library mascot, will help read the stories.
Buster the Bus will participate as well. The smiling, remote controlled school bus robot will be on loan from South-Western City Schools in Grove City, Ohio, whose transportation staff hopes to develop its own First Time Riders program this year.
Lynde is enthusiastic about that prospect, and the future of his program. “It was exciting to see the kids interact with the buses last year in a way that was the opposite of why we created the program,” he said. “We realized it was working and we saw the fruits of our labor, so we want to improve it every year.”
More Management

Logan Bus Company Rolls Out AI Phone System for NYC School Bus Families
A summer pilot found that AI agents could handle most routine calls, freeing up time for customer service staff to focus on emergencies and complex family concerns.
Read More →
From Intent to Impact: What I Learned About Leadership from TAPT
A Texas transportation supervisor shares lessons on self-awareness, accountability, managing stress and building trust — and why investing in leadership development matters at every stage of your career.
Read More →
NAPT Names 2026 Award Recipients
Who earned national recognition for their work in student transportation? This year, NAPT named five recipients of its 2026 awards for service, safety, and leadership.
Read More →
2026 State of Student Transportation Report
Driver shortages. Rising costs. Growing safety expectations. More data, but not enough time to act on it. The 2026 State of Student Transportation Report reveals what transportation leaders say is putting the most pressure on their operations—and where they’re investing next. See how your priorities compare.
Read More →
How to De-Escalate an Angry Person: 5 Steps for Handling Workplace Conflict
What makes emotions run high, and how should you handle an angry colleague or parent? Follow these steps for staying calm, listening, showing empathy, and resolving conflict.
Read More →
What Readiness Looks Like This School Year
Learn about the challenges shaping the 2026–2027 school year, from persistent driver shortages and budget pressure to technology and readiness gaps. See how school districts are responding and adapting in Zonar’s 2026 Back-to-School Readiness Report.
Read More →
Changing Lanes: Executive Moves at Summit School Services, Zum, STA, Cummins, Transit Technologies, Driventic, & Cadex
See who's been hired, promoted, and appointed to leadership positions at various school transportation industry suppliers and private contractors.
Read More →
Industry Moves: Companies Expand Fleet Service & EV Infrastructure Footprints
The new facilities and regional hubs could mean faster access to shop equipment, charging support, and transportation technology for fleet operators.
Read More →
Doing More With Less: How Transportation Directors Can Prioritize Safety Amid Budget Uncertainty
With diesel prices soaring and nearly one-third of transportation directors expecting budget cuts, maintaining student safety has never been more challenging. Download this guide to learn how leading districts are prioritizing risk, funding critical safety technology, and building stronger budget cases with data.
Read More →
Zum Reaches 19 States With New York Expansion
The addition of the Empire State to the student transportation company's roster marks a growing expansion in the Northeast as it scales its tech and school bus services.
Read More →


