SBF 70 years logo
MenuMENU
SearchSEARCH

Trends in School Transportation: Insights from Operators

School transportation directors and contractors took to the polls at SBFX and spoke out about how trends in the industry affect them. Check out the results.

October 3, 2024
Trends in School Transportation: Insights from Operators

Amanda Huggett and George Brennan conduct an interactive poll at SBFX in Scottsdale, Ariz., on Sept. 24, to gauge what issues matter most to school districts and bus contractors.

Photo: Ross Stewart Photography/SBF Canva

3 min to read


It’s not even time yet for the November presidential election, and we got school bus operators warmed up to vote on issues relevant to the industry. This year’s School Bus Fleet ConneX (SBFX) featured a new activity that let operators share their opinions on various trends.

1. What have you found works best for bus driver recruitment/retention?

  • Staff recommendations/referrals: 18%

  • Retention bonuses: 5%

  • Opportunities for growth/professional development: 3%

  • Promoting benefits (insurance, hours, pay): 16%

  • All of the above: 53%

  • Other: 5%

Ad Loading...

2. What has helped you become a better leader?

  • Having a mentor: 28%

  • Training opportunities: 20%

  • Being prepared before getting my current position: 5% 

  • Listening to staff: 38%

  • Anticipating staff needs: 3% 

  • Other: 8%

3. How can national, state and regional pupil transportation associations help your district?

  • Offering possible solutions to common problems I face: 38%

  • Staff recruitment opportunities: 5%

  • Networking: 23%

  • State and national legislative efforts on behalf of the industry: 28%

  • Connections to consultants/contractors: 5%

  • Other: 0%

4. What's lacking in your relationship with your national, state and regional industry association?

  • Nothing, I get what I need from them: 42%

  • I rarely use them as a resource: 16%

  • They don't reach out enough: 11%

  • They don't provide me enough support to do my job better: 21%

  • Other: 11%

5. What concerns you most about the future of Pupil Transportation?

  • EV mandates, feasibility: 49%

  • Hiring drivers: 34%

  • Developing future leaders in our organization: 2%

  • Safety: 0%

  • Budgets: 10%

  • Other: 5%

a woman speaks into a microphone

After the poll results were announced, small groups formed to further discuss each topic, allowing attendees to share their own experiences with their peers and share their top takeaways with the entire crowd.

Photo: Ross Stewart Photography

6. What is preventing you from accelerating your EV program?

  • Nothing, we are aggressively pursuing EVs: 10%

  • We are planning to transition to EVs about 10% to 20% per year: 3%

  • Despite grants, we don't have the funds or infrastructure yet: 38% 

  • We have concerns about EVs as a viable long-term solution: 33%

  • We are not pursuing EVs at this time: 18%

Ad Loading...

7. Which key factor contributes most to your department’s success?

  • My staff: 85%

  • Organizational leadership: 10%

  • Strong financial support: 0%

  • Community support: 0%

  • Technology and tools: 2%

  • Other: 2%

8. How has customer service for your department evolved?

  • We are more visible and engaged in the community: 24%

  • Technology has made it easier as our app shares information in real time: 32%

  • It's harder because community expectations grow faster than we can keep up: 34%

  • It's about the same as over the past three to five years: 7%

  • Other: 2%

9. Have you considered contracting a company to operate all or a portion of your school bus service?

  • Yes, it will allow our district to focus on transportation rather than fleet maintenance and/or driver recruitment: 8%

  • Yes, for special needs transportation or other routes with unique challenges: 3%

  • No, we are happy with our in-house transportation program: 65%

  • We are already working with a contractor: 13%

  • Other: 13%

10. What about your job keeps you up at night?

  • Operations concerns: 5%

  • Staff concerns: 2%

  • Pressure from district leadership: 10%

  • Recruiting: 0%

  • Behavior issues on the bus: 2%

  • All of the above: 73%

  • Other: 7%

Do any of these results surprise you? Weigh in in the comments!

Ad Loading...

Add your own voice to the conversation and join us at the next SBFX!

More Management

Graphic for School Bus Fleet's "Changing Lanes" July 2026 personnel roundup featuring headshots of six industry professionals: Jamie Smith (AMF Buns), Dan Strock (Pro-Vision), Kyndra Webb (HopSkipDrive Council), Jared Schnader (CALSTART), Alycia Gilde (CALSTART), and Micah Enterz (Kooner Fleet Management Solutions), displayed on an orange geometric background.
Managementby StaffJuly 31, 2026

Changing Lanes: AMF Bruns, Pro-Vision, CALSTART, HopSkipDrive, & Kooner

Check out who's been hired, promoted, and appointed to leadership positions at various school transportation industry suppliers and nonprofits.

Read More →
Promo graphic for the 18th National Congress on School Transportation, featuring a conference audience background and text reading “May 4–6, 2029, St. Louis, Missouri,” alongside the NCST logo.
Managementby Staff and News ReportsJuly 29, 2026

NCST Announces 18th Congress Event Dates, New Committees

The National Congress on School Transportation moves to St. Louis in May 2029, convening delegates and industry representatives to discuss new best practice recommendations. Now, the new committee chairs have been named.

Read More →
Two school buses parked in front of the Wings Over the Rockies Air & Space Museum in Denver.
Managementby Amanda HuggettJuly 28, 2026

Key Moments from the 2026 NSTA Annual Meeting in the Mile High City

From federal policy updates and OEM presentations to speed networking and industry awards, see photos and highlights from the contractor association’s summer conference in Denver.

Read More →
Ad Loading...
A HopSkipDrive caregiver waits by an open car door in front of a house.
Managementby Elora HaynesJuly 27, 2026

HopSkipDrive Launches Spanish-Language App Update, Plans Additional Language Support

The update aims to improve communication with multilingual families by offering ride tracking, notifications, and support in Spanish, with more languages planned for the 2026-2027 school year.

Read More →
A yellow school bus is parked outside a school beneath a large oak tree with blooming white blossoms, framed by white buildings and a bright blue spring sky.
Managementby Amanda HuggettJuly 27, 2026

Where the Yellow Bus Takes Us: School Bus Fleet's 2026 Photo of the Year Winners

See the winning photos from School Bus Fleet's 2026 Photo of the Year contest, featuring stunning school bus images from across the U.S., from scenic landscapes to everyday moments.

Read More →
Graphic for a School Bus Fleet article titled "Understanding Emotional Intelligence," featuring wooden letter blocks spelling "IEQ" and the subtitle, "Tips for transportation leaders to stay calm in any situation."
Managementby Amanda HuggettJuly 26, 2026

Why Emotional Intelligence Matters in Student Transportation

Learn the five key elements that bus drivers and transportation directors can use to stay calm in any situation.

Read More →
Ad Loading...
Zonar Back to School Readiness Report for 2026
SponsoredJuly 23, 2026

2026 Back-To-School Readiness Report

Staffing gaps, flat budgets, and the distance between “mostly prepared” and ready for the 2026-2027 school year.

Read More →
Collage highlighting recipients of the 2026 National School Transportation Association awards at the Annual Meeting and Convention in Denver
Managementby Amanda HuggettJuly 23, 2026

National School Transportation Association Presents 2026 Award Winners

Twenty-one individuals and contractor companies were recognized for excellence in student transportation at NSTA's annual meeting and convention in Denver.

Read More →
A South Carolina Public Schools school bus lineup with text reading "How To Make Routing Data Persuasive."
Managementby Elora HaynesJuly 21, 2026

School Transportation Data Is Only as Powerful as the Story It Tells

Leaders say turning operational metrics into student-centered narratives can help districts justify investments and improve service.

Read More →
Ad Loading...
Collage highlighting NYAPT's 50th anniversary conference, featuring awards presentations, NYAPT President Marc Medina speaking, packed educational sessions, and the event's "Back to the Future" theme celebrating 50 years of pupil transportation leadership.
Managementby StaffJuly 20, 2026

Photos: NYAPT Celebrates 50 Years at 2026 Conference & Trade Show

See highlights from NYAPT's 50th anniversary conference in Saratoga Springs, featuring educational sessions, awards, a trade show, networking, and more.

Read More →