Safety hotline keeps bus drivers in check
When a North Carolina student noticed that her school bus driver wasn’t wearing a seat belt, she knew whom to call. The reason? An innovative pilot program has stickers inside buses with a phone number for reporting violations.

In an innovative pilot program in North Carolina, a sticker inside school buses explains that drivers must wear their seat belts and refrain from talking on cell phones while driving. Below those state statutes is a number to call to report violations.
When a North Carolina student noticed that her school bus driver wasn’t wearing a seat belt, she knew whom to call.
The reason? There is a sticker inside the bus explaining that drivers must wear their seat belts and refrain from talking on cell phones while driving. Below those state statutes is the note “Report violations to (919) 807-3580.”
Derek Graham, section chief of transportation services for the North Carolina Department of Public Instruction, told SBF that the idea of this pilot program is “to remind drivers to comply with the law and that students are watching them.”
Currently, there are four school districts participating in the program, which began about a year and a half ago. Calls to the hotline go to a voicemail, and Graham and his staff retrieve the messages periodically and send reports of violations to the districts.
In the aforementioned case, in January, the middle school student called the hotline and left a message that her driver wasn’t buckled up. The pupil noted the bus number but not the name of the school or district.
The morning after retrieving the call, Graham sent the student a text message thanking her and asking what school the bus served. That afternoon, the student texted back the name of the school. About a minute later, she sent Graham another text: “And she’s not wearing it again, NOW.”
Graham sent a report to the district’s transportation director, who uses a Blackberry and got the e-mail right away. The district has GPS on all of its buses and so was able to quickly identify the location of the bus in question. A supervisor was sent to confirm that the driver was indeed not wearing her seat belt, and the driver was disciplined.
Graham said that the hotline has not been inundated with calls since the pilot program began — about 50 last school year and 10 this year.
“The small number of calls indicates to me that our bus drivers are, for the most part, doing what they are supposed to,” he said. “But there are always some people — in all professions — that might try to take the easy way out sometimes.”
Graham emphasizes how, in the recent case, the technology used by the student, the state and the district helped to correct the situation.
“And we hope the word will spread,” he added, “so other drivers might think twice if they are tempted.”
More Safety

NHTSA Releases 10-Year Review of Fatal School Bus Crashes
The latest federal analysis reinforces the safety of school buses while identifying where school-age pedestrians and other motorists remain most at risk.
Read More →
2026 NASDPTS Survey: Data Shows Further Reduction of Illegal Passing
New data is in! School bus stop-arm passings are down to 38.4 million violations per year, about a 2.3% decrease from last school year — but passings on the right side of the bus are higher than ever.
Read More →
Another School Bus Fatality Reported in Monsey, New York
A 7-year-old girl died after being struck by a school bus in Rockland County, New York while crossing the street. Here's what we know.
Read More →
NSTA Announces 2026 School Bus Driver International Safety Competition Winners
Drivers from across the U.S. and Canada showcased their safety and driving skills, with two defending champions successfully retaining their titles.
Read More →
The Driver Shortage Playbook
Driver shortages are still a major challenge for student transportation fleets, but the real issue has shifted. It’s no longer just about filling seats quickly. It’s about finding safe, reliable drivers who meet performance expectations and want to stay. The Driver Shortage Playbook covers why traditional recruitment tactics are falling short and how school fleets are adapting with smarter hiring, stronger retention strategies and a greater focus on driver quality.
Read More →
Pro-Vision Launches AI-Powered 360° Camera System
The new Birdseye camera delivers real-time AI-based pedestrian and vehicle detections, full visibility around the bus, and telematics integrations.
Read More →
N.Y. & N.J. Coalitions Call for Modernized Transportation for Vulnerable Students
New statewide coalitions in New York and New Jersey are urging lawmakers to expand student transportation options for vulnerable students amid ongoing driver shortages.
Read More →
America Has a School Bus Passing Problem — and Distraction Is Making It Worse
Illegal school bus passing remains a major safety threat as distracted driving rises. This op-ed explores why awareness, enforcement, and stop-arm cameras matter more than ever.
Read More →
School Bus Laws to Watch: New York Delays EV Mandate
Plus, federal lawmakers seek new funding for school bus safety as states weigh stop-arm enforcement, disability protections, and education spending.
Read More →
Operation STEER Brings Emergency Response Training to North Texas
Prosper ISD hosted the third annual training for transportation professionals across 67 districts to learn how to respond to emergencies, such as rollovers and evacuations, and proper use of safety equipment.
Read More →
