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SEARCHDurham School Services driver Rachel Suchan and bus assistant Dave "Big-Dave" Buckholz received the Love the Bus Award for their handling of a special-needs passenger whose guardian ran late for pickup.
Rachel Suchan (right) and Dave "Big-Dave" Buckholz helped keep their special-needs passenger calm and provided dinner while they waited to make contact with the parents.
Source: Durham School Services
The Idaho Department of Education awarded two Durham School Services team members with the Love the Bus Award for their efforts above and beyond the call of duty in serving their student passengers in Boise School District.
According to a news release, driver Rachel Suchan and her assistant, Dave “Big-Dave” Buckholz, reached the stop for one of their special-needs passengers in October 2023 and saw that the guardian wasn’t present and, despite several calls, couldn’t be reached.
Suchan and Buckholz called the school and local authorities, then returned to the school with the student. On the way, they stopped to buy the student dinner.
“It wasn’t until several hours later into the evening that the school was able to get in contact with the parents, and despite that, Rachel and Big-Dave stayed with and cared for the student the entire time,” the news release stated. “They knew it would help ease the student’s anxiety and give them a sense of safety and familiarity because of the rapport they had already built with the student.”
“Rachel and Big-Dave are amazing, compassionate individuals who truly care for their students. Honestly, all our team members are,” said DSS General Manager Pam Kubik. “I am grateful to the school district and Idaho Department of Education for recognizing Rachel and Big-Dave for their selfless and caring actions, especially during Love the Bus Month. Just as was mentioned at the award presentation, it really is not uncommon for our team members to go above and beyond for their students. They are the unsung heroes and sometimes their actions go unnoticed, so when they are recognized, it is extra special. On behalf of the team, thank you for the appreciation.”
“On behalf of the Boise School District, I want to congratulate Rachel and Dave for being recognized for going above and beyond to help this student feel safe, secure and supported,” said Coby Dennis, the district’s superintendent. “I was truly moved when I heard what they did for this student. And it highlights the selflessness and dedication of our school bus drivers and monitors who strive to go the extra mile every day to ensure the safety and well-being of our students.”
The Durham School Services employees were recognized for their selflessness and dedication.
Source: Durham School Services
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