Durham Lands 5-Year Contract With New York District
Durham School Services will soon transport about 10,000 students to and from Utica City School District. The fleet will use top safety technologies and environmentally friendly vehicles.

Durham will operate 120 bus routes for Utica (N.Y.) City School District for five years.
File photo courtesy Durham School Services
Durham School Services was selected by the Utica (N.Y.) City School District to transport about 10,000 students for the district to and from school each day for the next five years.
Beginning in July, the school bus company will operate 120 routes that serve the district's students, according to a news release from Durham.
“[Durham] has over 100 years of experience in the student transportation industry, transporting more than one million students from over 340 school districts in 32 states," said Bruce J. Karam, superintendent of schools at Utica City School District. "I am confident that with their focus on student safety, along with industry leading technology, Durham School Services will provide the students and parents of the Utica City School District with safe and efficient transportation that they can rely on.”
“Over the past year, due to driver shortages throughout North America, we have revved up our driver recruitment efforts and continue to do so to ensure all our customers are well looked after," said Liz Sanchez, chief operations officer for National Express, Durham's parent company.
In addition to its "best-in-class" drivers, onboard technology, and data to monitor and improve safety, Sanchez added, Durham's fleet in Utica will also use new environmentally friendly vehicles powered by a combination of propane and gasoline.
Each of the school bus company's vehicles is equipped with Fogmaker fire suppression technology and Lytx DriveCam to help ensure every student arrives to and from school safely each day, according to Durham. Additionally, every driver undergoes an extensive training program and is required to attend routine safety meetings and refresher training classes throughout the year.
In the coming months, Durham will begin to hire and train more than 210 team members to help ensure the smooth transition of operations before the start of school.
More Management
How to Build a Better Driver Training Program
Ready to boost up your school bus instructor training? Here’s how to pick the right talent and improve recruitment, retention, and safety.
Read More →
CALSTART and Forth Combine to Form Catalyst Mobility
The new name represents a renewed vision for the nonprofit focused on advancing clean, equitable, and affordable transportation solutions that move people and goods.
Read More →
What Makes a Great School Bus Driver Trainer?
Choosing the right school bus driver trainer takes more than experience. Learn six keys to selecting and developing trainers and evaluating program effectiveness.
Read More →
School Bus Contractors Expand Through New Deals, Acquisitions & Partnerships
STA's Canadian division acquires Ontario-based G&L Stevenson Transport while Durham School Services adds a new district contract in California, First Student adds a New Jersey contract, and Minnesota Coaches acquires Halo Transportation.
Read More →
Logan Bus Company Rolls Out AI Phone System for NYC School Bus Families
A summer pilot found that AI agents could handle most routine calls, freeing up time for customer service staff to focus on emergencies and complex family concerns.
Read More →
From Intent to Impact: What I Learned About Leadership from TAPT
A Texas transportation supervisor shares lessons on self-awareness, accountability, managing stress and building trust — and why investing in leadership development matters at every stage of your career.
Read More →
NAPT Names 2026 Award Recipients, Hall of Fame Inductee
Who earned national recognition for their work in student transportation? This year, NAPT named five recipients of its 2026 awards for service, safety, and leadership, plus its newest Hall of Famer.
Read More →
2026 State of Student Transportation Report
Driver shortages. Rising costs. Growing safety expectations. More data, but not enough time to act on it. The 2026 State of Student Transportation Report reveals what transportation leaders say is putting the most pressure on their operations—and where they’re investing next. See how your priorities compare.
Read More →
How to De-Escalate an Angry Person: 5 Steps for Handling Workplace Conflict
What makes emotions run high, and how should you handle an angry colleague or parent? Follow these steps for staying calm, listening, showing empathy, and resolving conflict.
Read More →
What Readiness Looks Like This School Year
Learn about the challenges shaping the 2026–2027 school year, from persistent driver shortages and budget pressure to technology and readiness gaps. See how school districts are responding and adapting in Zonar’s 2026 Back-to-School Readiness Report.
Read More →


