Management

Q & A: NAPT Speaker Mindy Feldbaum Shares Tips for Managing a Multigenerational Workforce

Nicole Schlosser
Posted on October 31, 2019
Mindy Feldbaum, the vice president of workforce programs at AARP Foundation, will give a keynote speech at the NAPT conference on Nov. 3, on accommodating and retaining employees from a variety of age groups. Photo courtesy Mindy Feldbaum
Mindy Feldbaum, the vice president of workforce programs at AARP Foundation, will give a keynote speech at the NAPT conference on Nov. 3, on accommodating and retaining employees from a variety of age groups. Photo courtesy Mindy Feldbaum

Over the last two decades, Mindy Feldbaum, the vice president of workforce programs at AARP Foundation, has dedicated her career to helping boost economic opportunity and mobility for low-income workers. She currently oversees AARP Foundation’s workforce programs, many of which aim to help older adults increase economic opportunity and achieve financial security.

Feldbaum will speak to National Association for Pupil Transportation (NAPT) attendees at the association’s conference in Columbus, Ohio, on Nov. 3 about today’s multigenerational workforce. Here, she shares with School Bus Fleet tips for accommodating and retaining employees from a variety of age groups.

1. Do we have more people from different generations working together than we used to?

For the first time, five generations are participating in the labor market. These include: Greatest Generation/Traditionalists, Baby Boomers, Generation X, Millennials, and Generation Z. The trend of these generations working side by side is here to stay and it provides a great opportunity for workers to reimagine how they can unlock their full potential through work and learning over a lifetime, and for employers to adopt new strategies and approaches to building an age-inclusive, multigenerational workforce.

2. Do Baby Boomers and Millennials tend to get examined so often because they comprise the biggest parts of the U.S. population? How do Generation X, Generation Z, and Greatest Generation/Traditionalists factor into the workplace now?

Yes, there have been many discussions in the media about Baby Boomers and Millennials since they do comprise the biggest parts of the U.S. working population. Millennials also came into the workforce during the Great Recession so unfortunately, some media discussions have pitted the generations against each other, particularly in relation to long term economic security.

Given the need for a highly-skilled workforce and that businesses are fiercely competing for talent in a rapidly changing economy, all five generations will play a critical role in the current and future workplace — bringing a diversity of perspectives, abilities, skills, and knowledge.

The workforce is aging, and according to a study conducted for AARP by Aon Hewitt, the number of Americans over 50 who are working or looking for work has grown significantly and is expected to continue to increase. These older workers are part of the Greatest Generation/Traditionalist, Generation X, or Baby Boomers cohorts and bring valuable experience, expertise, institutional knowledge, emotional intelligence, high levels of engagement, low turnover, and other traits to the workplace.

Many older workers are staying in the labor market longer because they need the income to support living longer or want to remain active and contribute in a meaningful way. Unfortunately, three in five older workers have either seen or experienced age discrimination in the workplace, according to an AARP survey.

Studies have shown that organizations that embrace an age-inclusive, multigenerational workforce remain competitive and have the capacity for innovation and growth. This is due to increased performance, improved employee engagement and productivity, and long-term stability, particularly when older workers, with the institutional knowledge, wisdom, and experience, are retained and tenure is valued in the organization.

3. How does having employees from a variety of generations impact school transportation teams in particular?

Like in many industries and jobs, school transportation teams have been impacted by the demographic changes in the workplace because of the aging workforce. Although having five generations in the workplace may present some challenges, I believe there will be many more opportunities, particularly because the market for talent today is very competitive.

Public and private transportation companies should find ways to invest in age-inclusive policies and practices and deploy these new strategies to attract and retain a highly skilled and multigenerational workforce. A few examples include expanding existing benefits so employees can manage their work-life responsibilities at any life stage; providing flextime, telecommuting, phased retirement, and part-time employment; creating intergenerational mentorship opportunities to promote a positive attitude toward an age-diverse work environment; and investing in work-related training for all current workers to help organizations and workers remain competitive and increase retention.

4. So much is made of generational differences. Is there anything in terms of work or management styles that these generations have in common?

Quite a few studies have shown that there are relatively small differences in generations and those that do exist can be attributed to other factors such as life stages. It may be much more productive for employers to identify similarities across generations, as it can help to increase multigenerational understanding, collaboration, and foster an age-inclusive culture.

Workers across generations want many of the same things, such as financial security, work-life balance, flexible work and benefit options, meaningful work, a respectful, equitable, and inclusive work environment, and learning and growth opportunities.

Related Topics: conferences, driver recruitment/retention, NAPT

Nicole Schlosser Executive Editor
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