DID YOU MISS: The School Bus: Ensuring Student Safety, Accessibility, Community Building, and Education
Everyone Aboard? U.S. School Bus Dealerships Offer Insights in Their Vehicle Market
Discover key trends, challenges, and needs in the student transportation industry through the eyes of the nation’s school bus dealers.
August 17, 2023
Image: Canva
2 min to read
School bus dealerships play a crucial role in student transportation by providing essential services to school districts and private operators.
As specialized suppliers, they provide vehicles equipped with the latest safety features, maintenance support, and expert advice. Their contributions ensure safe and efficient transportation for students nationwide.
This year, School Bus Fleet asked dealers to participate in a survey to provide their insights into the state of the industry that they serve. Respondents hailed from Oregon to Ohio to upstate New York.
Said one respondent: “It is important for any manufacturer to understand different markets and not assume the landscape of all markets is the same as it was 20 years ago. Every state and often regions within a state carry different challenges for dealers and manufacturers. High quality can be hold at a high price and low quality at low price, but low quality can’t be sold at high price.”
Dealerships also find themselves struggling to keep up with the enthusiasm for electric school buses with the advent of the Clean School Bus Program and state-mandated zero-emission goals for school transportation fleets.
“The school bus dealers are the industry leaders which have implemented new technologies and new fuels into the marketplace,” wrote one respondent. “Why should the dealer be overlooked in the conversation? It can be argued that the dealer is the most critical part to the process as it is likely that the dealer will be the first phone call when a request is needed by an end user.”
Said another: “The school bus industry is not going to go along with $400,000 school buses if a $125,000 bus does the same thing. Do you know how ridiculous the idea of cramming the idea of an electric bus onto a school district is?”
Here are the other insights School Bus Fleet received from our dealer respondents.
How Long Has Your Dealership Been Selling School Buses?
The school bus dealer industry in 2023 appears to consist mostly of stalwarts that have been selling vehicles for at least 16 years.
Image: Canva/SBF
How Many Different Brands of School Buses Does Your Dealership Currently Offer?
About two-thirds (65%) of responding dealerships sell two or three school bus brands, while 29% are exclusively committed to one brand. When considering brands to represent, dealerships reported that they are mostly motivated by vehicle quality and reliability, as well as brand reputation and market presence.
Image: Canva/SBF
How Satisfied Are You with the Support and Services Provided by the School Bus Manufacturers You Represent?
About two-thirds (64%) of responding dealerships indicated that they are satisfied or very satisfied with the support and services received from their manufacturers. Slightly more than one-third (34%) stated that they were neutral or dissatisfied.
Image: Canva/SBF
What Are the Main Challenges You Face as a School Bus Dealer?
About two-thirds (65%) of respondents found that meeting customer demands and preferences was their foremost challenge. Other challenges reported by school bus dealers included the New York electric vehicle mandate, availability of qualified technicians, and the supply of Type A school buses.
Image: Canva/SBF
How Important are Technology and Innovation in the School Bus Industry for Your Dealership's Success?
An overwhelming majority (94%) of responding dealerships indicated that technology and innovation in the school bus industry are vital to the success of their business.
Image: Canva/SBF
How Satisfied Are You with the Current Demand for School Buses in Your Market?
Most respondents (87%) indicated that they were satisfied or very satisfied with demand for school buses in the markets they serve.
Image: Canva/SBF
Suggested Improvements for School Bus Manufacturers from Dealerships
More Product Training.
Better Warranty Support.
End-User Electric School Bus Training.
More Personal Service/Field Support.
Shorter Lead Times for School Bus Inventory.
More Competitive Aftermarket Parts Pricing.
Subscribe to Our Newsletter
More Management
School Bus Logistics Adds 3 Data Analysts, Expands Routing Capabilities
Three new data analysts and a BusRight certification bring an added layer of support to the routing services districts already use.
Read More →
Sponsored•June 18, 2026
Outsourcing Student Transportation Services Toolkit
Did you know nearly 40% of school districts utilize a private contractor to serve their transportation needs? Explore why more school leaders are turning to contracted transportation services, and how outsourcing can create meaningful value without sacrificing control. Discover the practical benefits of a transportation services platform that provides flexibility with coordination.
Read More →
EverDriven Debuts TripCentral as New District Transportation Portal
The new transportation management hub takes over the district portal to power trip planning, operations, visibility, and intelligence for school district transportation needs.
Read More →
Lessons Learned from 4 Decades in Transportation: 5 Questions with Craig Beaver
Sit down with longtime transportation leader Craig Beaver moments before he retires, as he reflects on his career leading up to his role at Beaverton School District in Oregon and the secrets to leading great teams.
Read More →
BusRight Honors Texas Driver With Inaugural Behind The Wheel Award
Selected from more than 300 nominations, Lawson Crook earned BusRight’s inaugural award for his dedication to students and safety.
Read More →
Craig Beaver’s Final Stop: Lessons from 43 Years in Transportation
After more than four decades in transportation, retiring Beaverton School District director Craig Beaver reflects on leadership, alternative fuels, AI, staffing, and what’s coming next. The Route is sponsored by IC Bus.
Read More →
What 43 Years in Transportation Taught Craig Beaver About Leadership
After more than four decades in transportation, retiring Beaverton School District admin Craig Beaver reflects on leadership, alternative fuels, AI, staffing, and what’s coming next.
Read More →
ASTP's Tod Eskra Named an Entrepreneur of the Year
The award from Ernst & Young honors visionary leadership behind one of America's fastest-growing student transportation contracting companies.
Read More →
Drivers and Technicians: Help Benchmark Today's School Bus Manufacturers
If you've spent time behind the wheel or under the hood, we want to hear your perspective on the buses you know best.
Read More →
13 Industry Leaders Describe School Transportation in One Word
What word best describes the school bus industry today? We posed that question to over a dozen manufacturers, resulting in a revealing mix of perspectives on the challenges and opportunities ahead.
Read More →