SchoolBus logo in red and orange
MenuMENU
SearchSEARCH

District revamps emergency procedures for special-needs students

Among the changes at Florida’s Hillsborough County Public Schools transportation department is the requirement for bus drivers to call 911 first when there’s a medical emergency, and bus drivers also receive more training in handling students with disabilities as well as undergo a new debriefing process when a medically fragile student has an issue. The changes are in response to the deaths of two special-needs students in 2012.

by Kelly Aguinaldo
April 4, 2014
3 min to read


TAMPA, Fla. — Emergency response procedures for special-needs students are improving at Hillsborough County Public Schools following the deaths of two students in 2012.

As previously reported, Isabella "Bella" Herrera died in January 2012, a day after suffering respiratory distress on a school bus. Herrera had a neuromuscular disorder and had trouble holding her head up. She started choking, and neither the aide nor the driver called 911, according to a newspaper article written at the time. Instead, they tried to have a dispatch operator or transportation supervisor call 911.

In October of that year, 11-year-old Jennifer Caballero, who had Down syndrome, drowned in a pond behind one of the district’s middle schools after walking away from a physical education class.

After these incidents, district Superintendent MaryEllen Elia asked a work group to look into safety issues that impact these students, and adjustments would be made to district policies or procedures as necessary.

Now, The Tampa Tribune reports that Hillsborough County Public Schools bus drivers are required to call 911 first when there’s a medical emergency.

A transportation medical form has been created for the bus drivers with a note in bold type that they should pull over and call 911 immediately if a medically fragile student is having an emergency.

“We stress it every time we meet with them,” Renee Rybicki, a special-education resource teacher and liaison to the transportation department, told The Tampa Tribune.

Ad Loading...

(The form also identifies medical concerns and equipment necessary for medically fragile students.)

Additionally, bus drivers also receive more training in handling students with disabilities, and they go through a new debriefing process when a medically fragile student has an issue on a school bus.

A school board workshop was held in late March, and material was available on the Hillsborough County Public Schools website about the changes made in the transportation department to improve transporting students with special needs and handling emergencies involving these students.

For example, information from a PowerPoint presentation indicates that if a medical emergency occurs, the exceptional student education district resource teacher/transportation liasion and/or school health services personnel debriefs with the driver/rider within 24 to 48 hours of the event. The purpose is to identify what went well and what may need to be adjusted, as well as any additional training that may be needed.   

Also, a new database was created to help identify students who are medically fragile and are receiving specialized transportation, and bus drivers are provided with a passenger list for each route that identifies students who have special needs. A photo is attached for visual identification, and the list is updated anytime a student is added to a route.

For more information about the transportation changes, click here.

More Special Needs Transportation

Graphic showing a school bus with a wheelchair lift deployed and the headline “Special Needs Ridership Rises & More Trends,” highlighting 2026 School Bus Fleet special-needs survey results.

Special-Needs Transportation Shifts in 2026: More Riders, More Tech, New Pressures [Survey Report]

What’s changing in special-needs transportation? Operators report a rising need, easing driver shortages, growing tech adoption, and emerging challenges. Details here! Survey sponsor: AMF Bruns of America.

Read More →
An aerial photograph of Jersey City, New Jersey, during the day.
Special Needs TransportationJanuary 20, 2026

New Jersey Legislature Approves Special Education Transportation Task Force

The state moves to review special education transportation policies following safety concerns raised by families and advocates.

Read More →
SponsoredJanuary 19, 2026

3 New Ways Fleet Software Pays: ROI opportunities for modern fleet managers

Keeping buses safe, reliable, and on schedule requires more than manual processes. This eBook explores how modern fleet software supports school transportation teams with automated maintenance scheduling, smarter video safety tools, and integrated data systems. Discover practical ways fleets are reducing breakdowns, improving safety, and saving valuable staff time.

Read More →
Ad Loading...
Black and white graphic with an image of a female student getting into an alternative transportation vehicle. Text reads "Student Privacy & Special Needs: Legal, Ethical, and Practical Guidance."
Special Needs TransportationJanuary 16, 2026

Why Student Privacy Matters in Special-Needs School Transportation

Learn more about what federal law really allows when sharing special-needs information with bus drivers and aides while protecting student privacy.

Read More →

AMF Bruns Celebrates 2025 Special-Needs School Bus Driver of the Year

Julio Ospina, a SPED driver and safety trainer at Wylie ISD in Texas, was named the national winner in AMF's annual driver award series.

Read More →
SponsoredDecember 1, 2025

Safety Leadership for School Bus Operations

The most important factor in operating as safely as possible is leadership. Learn about an innovative new training course that teaches all levels of leadership the many practices to instill a safety culture in the drivers.

Read More →
Ad Loading...
Special Needs Transportationby StaffNovember 11, 2025

Your Insights Needed: 2026 Special Needs Survey Now Open

Help shape the 2026 state of Special-Needs Transportation report! School district and contractor leaders — share your notes on ridership, equipment, and staffing by Dec. 31, 2025.

Read More →
SponsoredNovember 7, 2025

eBook: Good for the Fleet, Good for the Community

Learn how modern telematics helps pupil transportation fleets operate more safely, efficiently, and cost-effectively while proving measurable value to their communities. See how real fleets are reducing idling, improving driver safety, and using video data to protect budgets and passengers alike.

Read More →

Survey: Homeless Student Identification Rises for Third Consecutive Year

New data reveals frontline perspectives on supporting some of America’s most vulnerable students, detailing transportation challenges and possible solutions.

Read More →
Ad Loading...
Kala Henkensiefken poses for a photo in the driver's seat of a school bus. Text reads: "From Driver to Mentor: Kala Henkensiefken."
Managementby Elora HaynesSeptember 11, 2025

From Driver to Mentor: Kala Henkensiefken's Legacy in Special Education Transportation

For decades, Henkensiefken has been a cornerstone of special education transportation in Minnesota. As she prepares for retirement, her career reflects on the industry's evolution and her unwavering commitment to its advancement.

Read More →