What to do if you find a bus defect The Office of Defects Investigation at the National Highway Traffic Safety Administration (NHTSA) investigates safety-related defects to determine whether they pose an unreasonable risk. It conducts approximately 200 investigations a year, many of them prompted by complaints from vehicle owners. If one of your buses has a safety-related vehicle defect, you should report the problem to NHTSA by calling (888) 327-4236 or by visiting www.nhtsa.dot.gov/hotline. K-Day relieves stress on parents, children North Penn School District in suburban Philadelphia holds a school bus primer for incoming kindergartners and their parents. K-Day, as it is called, provides an opportunity to get the kindergartners acquainted with drivers and their roles, rules of riding and safety concepts. Parents and children also receive a short ride in the bus. North Penn Transportation Director Marianne Cleary says the program has relieved the anxiety of parents and children. Source: Pupil Transportation Association of Pennsylvania newsletter Rider of the month Rewarding students who follow the rules on your school bus doesn’t require expensive gifts or other compensation. All it requires is access to a computer and some inexpensive software that creates certificates. Using this software, it’s possible to create an attractive certificate that can be posted in the bus for a month and then given to the deserving student.