Presenting important information to student transportation personnel often can be a challenge for the presenter, especially when the audience consists of well-trained, experienced veterans.
As a presenter, has your attention ever been drawn to the guy sitting with folded arms, a stern expression on his face, his body language suggesting that “You can’t tell me anything I don’t already know!”?
Have you counted the ways that participants have tried to conceal their texting during a presentation?
Did you see the lady who frequently puts her head on the table, sneaking a “doze” now and then?
And what about that shop technician whose expression suggests that he is wondering, “Why do I have to be here?” (Is he aware of FMVSSs, of EPA regulations and the like?)
If you have experienced these and other distractions, you may need to add some pizzazz to your presentations.
Topic selection
Begin with topic selection. Besides driving maneuvers, proper inspection and use of equipment, first aid/CPR, loading/unloading and emergency procedures, what other information should trainers make available to employees?
Here are some examples of topics that need to be addressed from time to time during training sessions: appropriate child-specific training for students with disabilities, confidentiality, listening and communication skills, dealing with difficult parents, cultural diversity and cultural sensitivity, personal appearance, personal attitude and behavior, documentation skills, problem-solving techniques, and use of resources.
How does one know which topics to address? First, presenters must be familiar with the requirements imposed by specific regulatory authorities that apply to attendees. What is required for specific employee groups?
Other, more subjective sources are available. Here are a few examples:
• Be observant of the operation of school buses on routes, of loading/unloading procedures, of safety issues at bus stops, etc.
• Review complaints to ascertain whether or not certain issues tend to be repeated among employees.
• Review accident reports and note frequencies of specific situations that are deemed to be “preventable.”
• Engage school-based staff, special educators and other employees who may interact with or observe the transporters and may offer suggestions for improvements.
• Employ evaluation instruments and check the results.
• Keep up to date with changes in vehicle construction, technology, regulations, etc.
Presentation methods
In some cases, training content is dictated by regulations. Take Head Start, for example: 45 CR 1310 lists specific topics that must be included in annual in-service training. In some states, legal mandates, department of education policies or other regulations dictate training content. The same information has to be presented over and over. So the key to unlocking the door to successful training may not be which topics you must include, but how you present the topics.
That proved to be true for John Spilsbury, a British cartographer in the 18th century. Seeking a method to teach students how to recognize the many English counties and their relationships, Spilsbury became creative.
Circa 1760, he mounted a map of England on a board and used a fretsaw to cut around the counties so that they could be reassembled. Hence, the birth of the jigsaw puzzle. Soon others adopted this presentation method in other countries, and the jigsaw puzzle became famous.
In a similar fashion, I have developed alternatives to the usual lecture, which often is aided only by PowerPoint and videos. Specific activities engage everyone in one way or another. Space constraints prohibit my explaining each one here, but I will email them to anyone who wishes to have copies.
I use a variety of games and other activities: “Acronyms,” “The Numbers Game” and “What Do I Know?” (hidden words) are a few examples. “A Fantasy Trip” is an activity trip that requires participants in small groups to respond to all aspects of an activity trip: pre-trip planning, pre-trip inspection, loading passengers and equipment, driving techniques, emergency procedures, etc. — nearly every topic that is covered in a typical school bus driver instructional program.
Two additional presentation schemes that I have found to be effective follow. First, begin with a written examination (not to be graded). After participants complete the exam, orally review correct or preferred responses, and let each response launch discussions of related topics.
