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What makes emotions run high, and how should you handle an angry colleague or parent? Follow these steps for staying calm, listening, showing empathy, and resolving conflict.
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A fictional conversation between a school district transportation director and a human resources liaison illustrates ways to achieve positive results when discussing difficult employee behavior.
Read More →What should you do when a new boss steps in? Here are some steps to ensure you put your best foot forward in adapting, communicating effectively, and succeeding during leadership transitions.
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