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Employees can express anger and frustration when they feel that their basic needs, such as feeling appreciated and valued, are not being met. Managers and others in leadership roles must listen to gain an understanding of the problem, learn the points of view of those involved and work together with the employees toward a solution.
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As transportation professionals, let’s make some New Year’s resolutions for 2004 that will help make our jobs easier and our work environment more positive.
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