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A summer pilot found that AI agents could handle most routine calls, freeing up time for customer service staff to focus on emergencies and complex family concerns.
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It’s much more than a transaction. Here’s how bus dealerships can strengthen their partnerships with school districts and contractors and vice versa.
Read More →Thomas Built Buses and its dealer network achieved a "World Class" Net Promoter Score (NPS) for the eighth consecutive year.
Read More →Dealing with angry parents or community members can be taxing. Here are six ways to increase your success rate fielding emotionally charged phone calls.
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