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An image of a woman and a man, both dressed in professional attire, shaking hands in a school bus dealership lot surrounded by various buses.

Articles•by Amanda Huggett•July 8, 2025

From Transaction to Trust: How Dealers & Districts Can Build Lasting Relationships

It’s much more than a transaction. Here’s how bus dealerships can strengthen their partnerships with school districts and contractors and vice versa.

News•by News/Media Release•February 22, 2023

Thomas Built Buses Once Again Earns Top Customer Service Score

Thomas Built Buses and its dealer network achieved a "World Class" Net Promoter Score (NPS) for the eighth consecutive year.

Articles•by Michael P. Dallessandro•July 1, 2007

6 Ways to Lower the Volume of Complaint Calls

Dealing with angry parents or community members can be taxing. Here are six ways to increase your success rate fielding emotionally charged phone calls.