School Bus Contractors

Durham Honors Special-Needs Team for Customer Service

Posted on May 15, 2018
Durham School Services recognized its Carpentersville, Illinois, special-needs transportation team with its Customer Champion Award. They cheered on special-needs students at a basketball game.  
Durham School Services recognized its Carpentersville, Illinois, special-needs transportation team with its Customer Champion Award. They cheered on special-needs students at a basketball game.  

LISLE, Ill. — Durham School Services recently recognized team members for providing outstanding customer service with its Customer Champion Award.

The special-needs transportation team in Carpentersville, Illinois, earned the monthly honor for May.

General Manager Dan Sutherland nominated his team after he received a letter of recognition and photo from Donna Bordsen, the director of transportation for Community Unit School District 300 in Algonquin, Illinois, showing the Durham team cheering on their students at a special-education basketball game.

“Their commitment to our students goes beyond their dedication to getting our children safely to and from school,” Bordsen said. “The Durham team’s cheers and support for our special-needs athletes warms my heart, as it does for the District 300 staff. What a great group of people.”

Each month, Durham CEO Matt Ashley reviews submissions from more than 250 facilities throughout the U.S., awarding team members who do exceptional work for the schools, districts, students, and parents they serve.

“When I read this nomination about the care they have given beyond the bus, they certainly earned the award for being excellent ambassadors to our customer and being our students’ biggest fans,” Ashley said.

Durham provides transportation for 10,300 students attending schools within the district. More than 900 of those students have special needs, according to the school bus company.

Related Topics: Durham School Services, Illinois, special needs

Comments ( 0 )
More Stories
Connecticut-based Easton-Redding-Region 9 School Districts select First Student to operate, maintain, and manage its student transportation services beginning with the 2019-20 school year.
News

First Student Expands Operations in Connecticut

The Easton-Redding-Region 9 School Districts select the school bus company to operate, maintain, and manage its student transportation services beginning with the 2019-20 school year.

The National School Transportation Association gains an exemption from the Unified Carrier Registration Board's fleet size calculation for school vehicles owned by contractors that are operated exclusively as intrastate school transportation.
News

NSTA Gains Fee Exemption for Intrastate School Buses

The National School Transportation Association receives a fee exemption from the Unified Carrier Registration Board's fleet size calculation for school vehicles owned by contractors that are operated exclusively as intrastate school transportation.

The NCST’s writing committees are seeking subject matter experts and public comment as they prepare for the 2020 Congress. Murrell Martin (shown left) and Bill Loshbough are shown here leading a discussion at NCST 2015.
News

NCST Writing Committees Seek Input

The National Congress on School Transportation’s writing committees are seeking subject matter experts and public comment as they prepare for the 2020 Congress. 

Article

Consider the True Costs of Interstate Travel

The Unified Carrier Registration Board (UCR) affirmed its position in 2017 that a school transportation company must include all school buses in its fleet for purposes of determining UCR fees — even if only one vehicle crosses state lines.

Be the First to Know

Get the latest news and most popular articles from SBF delivered straight to your inbox. Stay on top of the school bus industry and don't miss a thing!