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Program Simplifies Tech Training for New Dispatchers

A Washington state district dispatcher shares a process he devised to more easily get trainees up to speed on key technological tools such as Google G Suite, routing and tracking software, and mobile texting.

Assessment Tool Helps Hire Top-Notch Dispatchers

Designed to determine a candidate’s knowledge of technology that is increasingly being used in dispatching, the tool includes tests on familiarity with web-based and software programs, typing and proofreading, and using office equipment for basic, everyday tasks.