Guidanz, the new Cummins app, gives customers information about their Cummins engines (2007 and later on-highway engines and Tier 3 and later off-highway engines) that they can email to their operations managers, service providers, or a Cummins Care representative directly from the app to initiate the service process.
The Immediate Assessment feature is available to certified service providers to help improve shop scheduling. As providers begin to adopt Immediate Assessment in the coming months, they will be able to read the fault code, assess the severity of the fault and how quickly it can be repaired, determine what repair parts are likely needed, and start a work order before the customer enters a service bay.
Get the latest news and most popular articles from SBF delivered straight to your inbox. Stay on top of the school bus industry and don't miss a thing!