EverDriven has selected Todd Provino to serve as its new senior vice president of operations, responsible for building out the company’s operational efficiencies and expanding and developing internal and field operations teams.
Provino has more than 20 years of experience in customer care and operations across several industries and markets, including senior positions with WorldRemit and Deliveroo in London, as well as Priceline, Grubhub, and Virgin America, where he supported over 100 Virgin America-branded businesses across 32 countries.
“We are seeing unprecedented demand for our student transportation services, with over 100% growth in districts served and over 60% growth in students served in just two years,” said Mitch Bowling, CEO of EverDriven, formerly ALC Schools. “We are thrilled to bring someone on board with Todd’s deep operational experience during this exciting phase in EverDriven’s growth, to help us continue to meet and enhance the needs of the districts and students we serve.”
EverDriven is a nationwide tech-enabled provider of alternative student transportation, supplemental to the bus system. The company’s proprietary Technology Suite enables transportation services for students with unique needs, including those with disabilities, students experiencing housing insecurity, students in foster care, and students who attend a school that is out of their district or in a hard-to-reach location.
“My career has been shaped by an unwavering focus on delivering world-class customer care, so I’m excited to bring my passion and expertise to EverDriven as the leader in providing transport solutions for some of the nation’s most vulnerable students,” said Provino. “I’m also looking forward to accelerating EverDriven’s strong workplace culture of flexibility, trust, and transparency — providing your own people with the resources, support, and enthusiasm they need to thrive is key for building great customer service because when your employees win, your customers will too.”
Most recently, Provino served as vice president of global customer operations for WorldRemit, where he headed a transformation of the customer experience across analytics, incident management, customer communication, and contact channel strategy, with an enhanced focus on customer service. Earlier in his career, Provino was one of the original company founders of Virgin America, where he oversaw the creation of the call center solution from the ground up.