DUBAI, United Arab Emirates — Emirates Transport has introduced new improvements to its customer feedback processing system in the school transport sector.
The move is part of the transportation agency’s preparations for the 2015-16 school year.
Working with branches and stations of school transport in all the emirates, the initiative aims to accelerate preventive actions and solutions by streamlining and updating customer feedback procedures.
Emirates Transport’s operations department began the initiative by working with managers and customer care coordinators of school transport branches and stations, highlighting the need to resolve all comments and complaints received within a specified time, in coordination with the customer care department.
The initiative is intended to reduce reoccurring and outstanding issues, in addition to focusing on the root causes and developing corrective actions and preventive measures.
School transport managers and customer care coordinators thanked the operations department for the initiative, noting that such efforts and visits play an important part in improving the corporation's customer care procedures.