PORTLAND, Ore. — Daimler Trucks North America (DTNA), the parent company of Thomas Built Buses, has announced the addition of two new parts distribution centers.
The addition of the new facilities in Grimes, Iowa, and Whitestown, Indiana, will enable DTNA to service its customers more effectively and efficiently, according to the company.
“Our customers drive the best product on the road and are deserving of the best service experience as well,” said Jay A. Johnson, general manager, supply chain network.
The new facilities will hold more than $15 million of inventory and over 20,000 parts. The manufacturer's goal is to have a part at the service location when the customer needs it, according to DTNA. In the event that a part isn’t there, DTNA’s delivery and variable cut-off processes will enable a part to be delivered to the service location as soon as the same day.
“Every minute counts during a service event,” Johnson added. “DTNA is not only investing in brick and mortar, but we are also investing in processes and tools to ensure that parts are in the right place, at the right time.”
The Grimes, Iowa, facility will be completed January 2018 and the Whitestown, Indiana, location will be fully operational at the same time.