LISLE, Ill. — Navistar’s Accelerator Write-Up mobile app has received the Axway Innovation Award for its use of Axway’s cross-platform app development product to drive measurable improvements in customer outcomes.
Navistar is the parent company of IC Bus.
Designed to support International and IC Bus dealers with customer uptime, Accelerator can help expedite bus and truck customers’ service visits by streamlining the write-up and diagnostic process. All 700 International Truck and IC Bus locations have been provided with the tool, which has demonstrated the ability to reduce customers’ dwell time — the time their vehicles spend at a service facility — by up to 30%, according to Navistar.
“We are very proud to have received Axway’s recognition for Accelerator and the innovation it represents,” said Terry Kline, Navistar’s chief information officer. “We will continue to develop new enhancements to Accelerator, like our recently released customer report that provides all the details of the service.”
Accelerator was expressly developed to support an initiative called Diamond Edge Certified, which recognizes International and IC Bus dealers that meet certain parts and service metrics based on dwell time. Since it was launched in July 2016, the app has been used in more than 200,000 service write-ups. In addition, 75% of the dealers in the International and IC Bus dealer network are now Diamond Edge Certified on Accelerator.
The Accelerator Write-Up Tool is an Android app designed to simplify the customer experience by collecting customer vehicle issues using a multiple-choice questionnaire to assign corresponding symptom codes, then linking those issues to action plans that provide service technicians with clear direction on how to diagnose and repair specific vehicle issues. The app was developed with extensive dealer input, with the goals of saving time, removing ambiguity, and standardizing procedures during the service check-in process, according to Navistar.
“With the Axway Innovation Awards, we want to recognize our customers’ creativity in building new business models that make meaningful differences to their customers and stakeholders,” said Nick Ferrante, executive vice president of global sales at Axway.
Much of the added power of Accelerator comes from its integration with Navistar’s OnCommand Connection remote diagnostics system, which provides complete visibility to service events and the current condition of the vehicle, according to Navistar. OnCommand Connection monitors vehicles’ health and allows fleet managers to find, prioritize, and address issues while a vehicle is on the road.
In March, Navistar announced the launch of OnCommand Connection Telematics, the company’s own telematics solution; OnCommand Connection Electronic Driver Log; and OnCommand Connection Marketplace, a new, open-architecture, cloud-based technology platform for complete telematics solutions and a range of related driver support tools and applications.