HIGH POINT, N.C. — Thomas Built Buses and its dealer network received high marks in customer surveys, resulting in a top Net Promoter Score for 2017, the school bus OEM announced on Monday.
Through research conducted by The Daniel Group, Thomas Built achieved a “World Class” Net Promoter Score. The “World Class” rating, within the range of 70 to 100, is the highest that a company can receive in a Net Promoter Score.
Thomas Built said that its Net Promoter Score was gained through positive customer feedback, based on an ongoing series of surveys completed on the delivery of school buses throughout the year. The score reportedly reflects the company’s customer service and training, dealer network support, delivery quality, and parts selection, among other indicators.
“Thomas Built Buses still maintains many of the core values that were instilled in the company 100 years ago, including a legacy of excellence, passion, integrity, commitment to safety, and doing things right,” said Caley Edgerly, president and CEO. “We are pleased that our commitment to quality products, personalized care, and customer service is reflected in this score.”
The Net Promoter Score is a widely used indicator of customer loyalty. On a scale of zero to 10, customers are asked how likely they are to recommend a company to a friend or colleague.