Maintenance

Navistar Truck and Bus Maintenance App Wins Award

Posted on July 19, 2017

LISLE, Ill. — Navistar’s Accelerator Write-Up mobile app has received the Axway Innovation Award for its use of Axway’s cross-platform app development product to drive measurable improvements in customer outcomes.

Navistar is the parent company of IC Bus.

Designed to support International and IC Bus dealers with customer uptime, Accelerator can help expedite bus and truck customers’ service visits by streamlining the write-up and diagnostic process. All 700 International Truck and IC Bus locations have been provided with the tool, which has demonstrated the ability to reduce customers’ dwell time — the time their vehicles spend at a service facility — by up to 30%, according to Navistar.

“We are very proud to have received Axway’s recognition for Accelerator and the innovation it represents,” said Terry Kline, Navistar’s chief information officer. “We will continue to develop new enhancements to Accelerator, like our recently released customer report that provides all the details of the service.”

Accelerator was expressly developed to support an initiative called Diamond Edge Certified, which recognizes International and IC Bus dealers that meet certain parts and service metrics based on dwell time. Since it was launched in July 2016, the app has been used in more than 200,000 service write-ups. In addition, 75% of the dealers in the International and IC Bus dealer network are now Diamond Edge Certified on Accelerator.

The Accelerator Write-Up Tool is an Android app designed to simplify the customer experience by collecting customer vehicle issues using a multiple-choice questionnaire to assign corresponding symptom codes, then linking those issues to action plans that provide service technicians with clear direction on how to diagnose and repair specific vehicle issues. The app was developed with extensive dealer input, with the goals of saving time, removing ambiguity, and standardizing procedures during the service check-in process, according to Navistar.  

“With the Axway Innovation Awards, we want to recognize our customers’ creativity in building new business models that make meaningful differences to their customers and stakeholders,” said Nick Ferrante, executive vice president of global sales at Axway.

Much of the added power of Accelerator comes from its integration with Navistar’s OnCommand Connection remote diagnostics system, which provides complete visibility to service events and the current condition of the vehicle, according to Navistar. OnCommand Connection monitors vehicles’ health and allows fleet managers to find, prioritize, and address issues while a vehicle is on the road.

In March, Navistar announced the launch of OnCommand Connection Telematics, the company’s own telematics solution; OnCommand Connection Electronic Driver Log; and OnCommand Connection Marketplace, a new, open-architecture, cloud-based technology platform for complete telematics solutions and a range of related driver support tools and applications.

Related Topics: apps, efficiency, GPS, IC Bus, software, telematics

Comments ( 0 )
More Stories
Product

LED Lens Heating System

The Maxxheat series of LED headlamps and stop, tail, and turn lights feature a microprocessor that automatically initiates the lens heating system when the outside air temperature drops below 50 degrees Fahrenheit.

Kirk Dawson has been named vice president and general manager, the Americas, for Vehicle Service Group, parent company of 13 equipment brands, including Rotary.
News

Vehicle Service Group Names New Vice President

Kirk Dawson becomes the new vice president and general manager, the Americas, effective Dec. 1. He takes over the role from Matt Webster, who is retiring after 35 years with the company.

Product

King Pin Kits

The new line of TRP No-Ream King Pin Kits are available in multiple-diameter lengths, and are designed to fit many makes of buses.

Product

Handheld LED Work Light

The handheld LED Audio Light is rechargeable and has a 90-degree rotating bracket with a magnet that enables the lamp to be securely attached to any metal surface.

Product

Inground Lift Adapter Kits

Two new adapter kits, tailored for Stertil-Koni’s inground scissor and piston lifts, can offer more efficient lifting by engaging the front and rear lifting points on vehicles.

Be the First to Know

Get the latest news and most popular articles from SBF delivered straight to your inbox. Stay on top of the school bus industry and don't miss a thing!