Maintenance

Cummins Launches New Engine Service App

Posted on May 4, 2017
The new Guidanz app gives customers key information about their Cummins engines.
The new Guidanz app gives customers key information about their Cummins engines.

COLUMBUS, Ind. — Cummins customers can now read prioritized engine fault codes and other key engine information wherever they are operating with the new Cummins Guidanz mobile app.

Guidanz is available as a free download in the Apple App Store or the Google Play Store. The app gives customers information about their Cummins engines (2007 and later on-highway engines and Tier 3 and later off-highway engines) that they can email to their operations managers, service providers, or a Cummins Care representative directly from the app to initiate the service process.

The Immediate Assessment feature of the Guidanz app is available to certified service providers to help improve shop scheduling. As providers begin to adopt Immediate Assessment in the coming months, they will be able to read the fault code, assess the severity of the fault and how quickly it can be repaired, determine what repair parts are likely needed, and start a work order before the customer enters a service bay.

“The Guidanz mobile app with the Immediate Assessment feature is giving customers back valuable hours that used to be spent troubleshooting by arming customers and service providers with information backed by immeasurable amounts of data and analysis done by Cummins experts,” said Ryan Kikendall, executive director of service event solutions at Cummins.

Guidanz must be paired with an INLINE mini Bluetooth adapter or INLINE 7 and requires either an iOS or Android operating system. At launch, the app and INLINE products will be available to customers in the U.S., Canada, Australia, and Europe. The INLINE mini and the Immediate Assessment feature are available through authorized Cummins channels. For more information, call Cummins Care at (800) 286- 6467.

Although the Guidanz app requires a smartphone or tablet to operate, it will still function when the device is offline. Customers are provided with a list of fault codes regardless of connectivity, even when operating in remote locations.

Related Topics: apps, Cummins, engines

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