New NAPT project targets service assessment

Posted on January 23, 2012
NAPT's new metrics project aims to help members provide the best service possible — and then be able to prove it.

NAPT's new metrics project aims to help members provide the best service possible — and then be able to prove it.

ALBANY, N.Y. — The National Association for Pupil Transportation (NAPT) on Monday unveiled details of a groundbreaking metrics project that is in the works.

A statement released by the NAPT board of directors quoted Mark Aesch, one of the keynote speakers at the NAPT Summit in Cincinnati last fall, to describe the association's view of the “next big thing” in pupil transportation:

“High performance organizations are built and sustained by clearly staking out a destination, designing a measurement system to track success and having the courage to make the necessary decisions to get there,” Aesch said.

Aesch’s message was simple and straightforward, the NAPT board noted: Like it or not, “metrics,” which are quantitative and qualitative measurements that help school administrators and taxpayers understand school transportation service, are here to stay.

According to NAPT President Alexandra Robinson, who is executive director of transportation for the New York City Department of Education, the association is therefore developing a variety of customized metrics, including key performance indicators (KPI), to help NAPT members provide the best service possible — and then be able to prove it.

“We often hear people in pupil transportation say, ‘We are committed to providing safe, efficient and effective service,’” Robinson said. “But what does that mean exactly? How can you verify that? How do you quantify it? That’s what this project is all about.”

The project had a soft launch at the 2011 NAPT Summit, and nearly 50 people volunteered on the spot to help work on it. Since then, the volunteers have been conducting research, assessing information technology, defining metrics (including KPIs) and developing the project outline and timeline.

According to NAPT Executive Director Mike Martin, “The work groups are already making significant progress — so much so that we may be able to begin collecting data this spring.”

In the meantime, Martin and the KPI project team are evaluating a variety of information technology options and will ultimately select a system that will enable participants to communicate online, quickly, communally, anytime and without travel.

“We want to facilitate discussion and interaction among as many people as possible and give them a chance to participate in this project,” Martin said.

NAPT is encouraging any of its members interested in being involved to contact NAPT headquarters via e-mail.


Related Topics: efficiency, NAPT

Comments ( 1 )
  • Dwight Moore

     | about 6 years ago

    This will enable transportation directors/supervisors to show the parents exactly what's being done to provide a safe ride for their child. Will this study go out to the various school district?

More Stories

Great Ideas Abound on the Bus

Great ideas come in many forms. What all of these innovations have in common is that they promote the role of school buses in student achievement.


School Bus Driver Teaches Students to Fish

Gary Kelmer of New Jersey invites students he transports to a local pond on spring break to teach them how to fish and get them to spend time outdoors. He has offered the activity for over 20 years.


VIDEO: School Bus Danger Zone Awareness

This dramatization from Georgia, based on a true story, teaches students about safely boarding and exiting the school bus — including what to do if they drop something.

Two bills that are intended to address school bus safety in the wake of a fatal crash in November have advanced in the Tennessee House of Representatives. One would raise the minimum age for new school bus drivers, and the other would require "a restraint system" on school buses.

Tennessee School Bus Bills Advance

A bill that would raise the minimum age for new school bus drivers in the state passes unanimously in the House. Another bill that would require restraints on school buses passes a committee vote.

Planning has begun for the 17th National Congress on School Transportation (NCST) in 2020. Murrell Martin and Bill Loshbough are shown here leading a discussion at NCST 2015.

NCST 2020 Planning Begins

Planning for the 17th National Congress on School Transportation is now in the works, with committee members being re-established and selected through this summer.


Video File Securement Solution

The SecuraMax automated video management software solution is designed to help users securely upload, manage, protect, and share video files.

Be the First to Know

Get the latest news and most popular articles from SBF delivered straight to your inbox. Stay on top of the school bus industry and don't miss a thing!