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second.flood
Top Member

USA
640 Posts
Posted - 05/19/2017 :  07:14:46 AM  Show Profile  Reply with Quote
Ricon lift. I was surprised to learn today that a cracked lift arm is not covered under the 5 year Ricon warranty. The lift is about 3 years old.

Defect found during routine safety inspection.

Anyone have success getting warranty beyond the standard?

5510-F1020100A
526010



[url=https://flic.kr/p/UTzqA1][/url][url=https://flic.kr/p/UTzqA1]2017-05-19_10-11-15[/url] by [url=https://www.flickr.com/photos/82511246@N02/]flog00[/url], on Flickr

JoeHEB1
Advanced Member

498 Posts
Posted - 05/19/2017 :  07:53:44 AM  Show Profile  Visit JoeHEB1's Homepage  Reply with Quote
I spec'd our last lift buses with 1000 lb Braun lifts. They are almost trouble free unlike Ricon we're constantly working on them. I've replaced several of those arms pictured for that exact same crack. Of course ours were out of warranty when it happened.
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second.flood
Top Member

USA
640 Posts
Posted - 05/19/2017 :  07:57:59 AM  Show Profile  Reply with Quote
Thanks Joe, I will rewrite our specs!
We will be ordering a new lift bus soon.
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Thomasbus24
Administrator

USA
4545 Posts
Posted - 05/19/2017 :  08:38:35 AM  Show Profile  Reply with Quote
File on them at NHTSA.gov would be my advice. +1 for Braun, they have given us outstanding customer service and especially over an intermittant issue with our newest lift bus.
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Thomasfan89
Top Member

USA
1155 Posts
Posted - 05/19/2017 :  08:42:00 AM  Show Profile  Reply with Quote
We had similar problems with our Ricon Lift. There is supposed to be a recall out on them for various issues. We received our notice, but I don't believe they reimbursed us for the repairs (it was completed before I started here). Needless to say, the lift failed again this school year and I got approval to just have the lift totally replaced with a new Braun lift. The bus is too new to have years more headaches out of the Ricon lift, but not new enough to have any warranty left. Thankfully all our buses now have Braun lifts. Ricon's service is just terrible. Both shops we use for lift work are certified in both Braun and Ricon recommended the Braun lift.
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BigPapa
Advanced Member

215 Posts
Posted - 05/19/2017 :  09:06:24 AM  Show Profile  Visit BigPapa's Homepage  Reply with Quote
That looks like a poor weld.

We have 81 Braun's and 5 Ricons. Speaks for itself.
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drp53188
Senior Member

89 Posts
Posted - 05/22/2017 :  10:27:59 AM  Show Profile  Reply with Quote
welded at too fast a speed and too cold , not a certified welder.
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Mechan1c
Top Member

USA
853 Posts
Posted - 05/23/2017 :  5:07:11 PM  Show Profile  Reply with Quote
If Ricon has a 5 year warranty and that's not covered I'd keep going up the chain until I got a remedy. What would they cover?

+1 on the Braun product. I long ago gave up on getting any support on parts or service from Ricon.
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