SBF 70 years logo
MenuMENU
SearchSEARCH

Safety hotline keeps bus drivers in check

When a North Carolina student noticed that her school bus driver wasn’t wearing a seat belt, she knew whom to call. The reason? An innovative pilot program has stickers inside buses with a phone number for reporting violations.

April 27, 2010
Safety hotline keeps bus drivers in check

In an innovative pilot program in North Carolina, a sticker inside school buses explains that drivers must wear their seat belts and refrain from talking on cell phones while driving. Below those state statutes is a number to call to report violations.

2 min to read


When a North Carolina student noticed that her school bus driver wasn’t wearing a seat belt, she knew whom to call.

The reason? There is a sticker inside the bus explaining that drivers must wear their seat belts and refrain from talking on cell phones while driving. Below those state statutes is the note “Report violations to (919) 807-3580.”

Ad Loading...

Derek Graham, section chief of transportation services for the North Carolina Department of Public Instruction, told SBF that the idea of this pilot program is “to remind drivers to comply with the law and that students are watching them.”

Currently, there are four school districts participating in the program, which began about a year and a half ago. Calls to the hotline go to a voicemail, and Graham and his staff retrieve the messages periodically and send reports of violations to the districts.

In the aforementioned case, in January, the middle school student called the hotline and left a message that her driver wasn’t buckled up. The pupil noted the bus number but not the name of the school or district.

The morning after retrieving the call, Graham sent the student a text message thanking her and asking what school the bus served. That afternoon, the student texted back the name of the school. About a minute later, she sent Graham another text: “And she’s not wearing it again, NOW.”

Graham sent a report to the district’s transportation director, who uses a Blackberry and got the e-mail right away. The district has GPS on all of its buses and so was able to quickly identify the location of the bus in question. A supervisor was sent to confirm that the driver was indeed not wearing her seat belt, and the driver was disciplined.

Ad Loading...

Graham said that the hotline has not been inundated with calls since the pilot program began — about 50 last school year and 10 this year.

“The small number of calls indicates to me that our bus drivers are, for the most part, doing what they are supposed to,” he said. “But there are always some people — in all professions — that might try to take the easy way out sometimes.”

Graham emphasizes how, in the recent case, the technology used by the student, the state and the district helped to correct the situation.

“And we hope the word will spread,” he added, “so other drivers might think twice if they are tempted.”

 

More Safety

Graphic with part of a school bus and text reading "Fatal Accident in Brooklyn."
Safetyby StaffMay 5, 2026

9-Year-Old Boy Killed by School Bus at Busy Brooklyn Intersection

A Williamsburg community is mourning after a child was fatally struck by a private yeshiva bus, prompting calls for urgent safety improvements at the high-traffic crossing.

Read More →
A blue and white graphic with text reading "2026 Safety & Operations Report" with an image of the cover of the report.
Safetyby StaffMay 4, 2026

Does Reliable School Transportation Boost Attendance? EverDriven’s Data Says Yes

The new data shows 99.99% incident-free trips and strong on-time performance, reinforcing how dependable transportation, especially for vulnerable student populations, can help districts combat chronic absenteeism.

Read More →
zonar system image
SponsoredMay 1, 2026

What Data Shows About Student Transportation in 2026

Driver shortages, safety expectations, and staffing limits define student transportation in 2026. New survey data shows how fleet leaders are responding.

Read More →
Ad Loading...
an overturned school bus on a roadway after an accident
Safetyby News/Media ReleaseApril 24, 2026

NTSB Calls for Alcohol Impairment Systems, Seat Belts After W.V. Crash Investigation

The federal agency's report asks NHTSA to require all new school buses to be equipped with vehicle-integrated alcohol detection systems and passenger lap-shoulder belts.

Read More →
zonar system image
SponsoredApril 20, 2026

2026 State of Student Transportation Report

Student transportation teams are being asked to do more with less, facing driver shortages, rising costs, and increasing safety expectations. This report uncovers how fleets are adapting, where technology is making the biggest impact, and why student ridership tracking is emerging as a top priority. Download the report to explore the key trends shaping 2026 and what they mean for your operation.

Read More →
A close-up view of the top of a yellow school bus with “School Bus” signage and red lights, overlaid with a cracked-glass effect. Text on the image reads, “Multi-Vehicle Crash in TN Takes 2 Lives” and “March 27, 2026,” with the School Bus Fleet logo in the corner.
Safetyby Staff and News ReportsApril 17, 2026

2 Students Die in Tennessee School Bus Crash with Dump Truck

A Carroll County accident claimed the lives of two students and injured over a dozen others on a March 27 field trip for eighth graders at Clarksville-Montgomery County. A preliminary report adds new information to the story.

Read More →
Ad Loading...
A black, white, and red graphic with an image of Wisconsin political figures by a table and text reading "Legislative Roundup April 2026."
Safetyby Elora HaynesApril 17, 2026

School Bus Laws to Watch: Driver Shortages, EV Debates & Safety Upgrades

From driver shortage solutions in Tennessee and rural connectivity debates in Utah to new safety laws in Wisconsin and ongoing electric bus mandate discussions in New York and Connecticut, here’s the latest in school bus legislation across the U.S.

Read More →
A rendering of the 6th-generation Waymo Driver on Hyundai’s all-electric IONIQ 5 SUV
Safetyby Staff and News ReportsApril 9, 2026

Senate Report: Autonomous Car Companies Hiding Reliance on Remote Operators

Waymo’s self-driving vehicles are under fire again after repeated school bus passing violations, raising questions about safety, remote operators, and regulation.

Read More →
Children cross in front of a stopped school bus with its stop arm extended while a nearby vehicle waits, illustrating school zone safety and risks of illegal passing.
Safetyby News/Media ReleaseApril 9, 2026

Industry Suppliers Offer Distracted Driving Awareness Month Reminders

Distracted driving continues to pose serious risks in school zones, with new data and driver insights highlighting ongoing concerns and potential solutions to improve student and roadway safety.

Read More →
Ad Loading...
Graphic featuring a headshot of Michael Graham, Vice Chairman of the National Transportation Safety Board, wearing a dark suit and red tie against an orange gradient background, with “Leadership Update” and School Bus Fleet branding on the left.
Safetyby StaffApril 8, 2026

NTSB Names Michael Graham Vice Chair: Where He Stands on School Bus Safety

A former airline pilot has stepped into a new role at the independent federal agency, but where does he stand on issues like seat belts on school buses? Here’s what he’s said.

Read More →