The district could have avoided embarrassment — for the school bus driver and for itself — by not passing judgment until after conducting a thorough investigation.
There is a need for our industry to be more cognizant of "market disruptors" — people or organizations that redefine the status quo and then use the entropy they create to profit from the change they bring to the marketplace.
Planning and practice can prevent transportation troubles on the first day of school. Bus prep, dry runs and parent contact are some of the key steps for a successful start.
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