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April 01, 2006  |   Comments (0)   |   Post a comment

How Small Operations Conquer Big Challenges

The challenges some smaller operations face can mirror those of larger operations. However, dealing with difficult routing scenarios, attendance issues or the expense of training materials for just a handful of drivers makes a huge difference.

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Keeping ride-time down is also tough. “Some of the kids are 45 minutes or more away from the school. It’s a challenge to make sure they’re not on the bus for too long,” Walker says.

At Nell Holcomb School District in Cape Girardeau County, Mo., most of the drivers are also teachers. This creates an interesting situation in that the teachers often miss after-school meetings because of their routes and are challenged to find teachers to cover for them during driver training. Routing is also a problem.

“It’s difficult to come up with good elementary bus routes,” says Sue Rees, who is a driver, a driver trainer and a teacher at Nell Holcomb.

Some of the district’s routes, although short in length, are full to capacity, while other bus routes that may be more than an hour long have fewer students. Then there is the challenge of finding a safe place to load or unload students on the rolling hills and highways in the district.

The bright side
Despite the many obstacles and challenges faced by these operations, there are some advantages to being smaller. The greatest advantages are low turnover and the close relationships between drivers, passengers and their families. Transportation managers also enjoy the close-knit communities and the manageability of student passengers.

“We have personal relationships with probably all of the students we transport and their parents,” says Nell Holcomb’s Rees. “I wouldn’t have it any other way.”

Rees likes to contrast the rigidity of the student/teacher relationship to that of the driver/passenger, which she says is more relaxed. “A schoolteacher can have a student all day and not know a whole lot about them,” she says. “But when you get on that school bus and drive them home, it tells you a whole other story.”

The close-knit dynamic works wonders for in-house matters as well. Take, for instance, the high morale at some operations. When drivers feel good about coming to work each day — when they feel a part of the family and the importance of what they do — they tend to stay on longer.

“One of our greatest strengths is our drivers’ dedication to their jobs,” says Walker. “The average driver in this district has been driving for 10 years. One of my drivers has driven for over 40 years.”

Bloomfield’s Eaton has been with the district for 26 years. Her staff is made up of mostly veteran drivers, who won’t take off from work unless it’s absolutely necessary. “We’re older here,” she says. “My youngest driver is in her mid 40s.”

As an added benefit to their competitive pay, MVCS drivers who have children attending the private Christian school receive tuition discounts. “We started this program in which bus drivers can earn tuition discount points for each year of service,” says Foreman.

Gallaudet University also can offer a quality level of service because of its size. Gallaudet provides door-to-door transportation for most children in its program. And because of the students’ hearing disabilities, none is required to cross in front of the bus. All pick-ups and drop-offs are on the same side of the street as the student’s home.

Good communication also adds to the spirit of community at Gallaudet. As a condition of employment, every staff member is required to learn American Sign Language.

“The worst thing that could happen is to have a child telling you their stomach hurts and you’re smiling and nodding your affirmatively,” says Nicholson. “You need to understand what the children are saying to you.”

Strength in small numbers
Working together to cut costs wherever possible also adds to the family dynamic of smaller operations. The efforts usually have multiple benefits.

“We don’t have a lot of areas where we can cut,” says Eaton. “But we’ve cut back on idling, which cuts down on fuel usage.”

Bloomfield drivers are allowed to take their buses home. In addition to being a convenience for drivers, it cuts down on storage costs and travel time.

Nicholson is also working on a no-idling program. She hopes that this and a new automated fleet maintenance program will help save the operation money.

Black River Falls purchased routing software that is used to re-evaluate the efficiency of routes. Optimized routing can not only curtail the number of miles traveled but can sometimes find ways to reduce the number of buses required to cover the routes.

Meanwhile, Nell Holcomb Schools is trying to pare maintenance costs to a minimum by standardizing its fleet of buses.

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