Management

Driver Conflict Management Tips

Posted on December 1, 2002
P.E.A.C.E. (People Effectively Addressing Conflict Everyday) Skills Inc. is an Irmo, S.C.-based consulting firm that teaches organizations practical and meaningful skills for handling conflicts more effectively. One of their programs is designed for school transportation personnel, specifically bus drivers. Here are some of the important points of the program: What is Conflict? • a clash of self-interests • when the actions of one party adversely affect another • an unresolved controversy between two or more parties Causes of conflict • perceptions • goals and values • unmet needs • irrational views Communication obstacles • interrupting • ignoring • sarcasm • insults • judging • globalizing • blaming • stating opinion as fact For more information, contact P.E.A.C.E. at (803) 732-3163.
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