News segments feature HSM’s global healthcare option
HSM designed a program five years ago that offers its employees the option of traveling to Costa Rica or India for medical procedures. The ABC news segments followed two HSM employees as they traveled to Costa Rica for weight loss and knee replacement surgery. In both cases, surgeries that would have reportedly cost each employee $3,000 in out-of-pocket expenses if performed in the U.S. were completed in Costa Rica at no cost to either employee.
HICKORY, N.C. — HSM and its global healthcare option were recently featured in news segments on ABC’s "World News with Diane Sawyer" and "Nightline."
HSM is a manufacturer of components for and a provider of integrated solutions to the transportation, furniture and bedding markets, among others.
HSM designed a program five years ago that offers its employees the option of traveling to Costa Rica or India for medical procedures. To date, close to 250 employees have taken advantage of the program, saving the company almost $10 million in insurance costs.
The ABC news segments, which aired Sept. 30, followed two HSM employees as they traveled to Costa Rica for weight loss and knee replacement surgery. In both cases, surgeries that would have reportedly cost each employee $3,000 in out-of-pocket expenses if performed in the U.S. were completed in Costa Rica at no cost to either employee.
The employees also received checks for at least $2,500 upon their return home — a percentage of the money HSM saved in insurance costs by sending the employees outside the country for their procedures.
"HSM is definitely realizing significant savings when employees take advantage of this program," said Tim Isenhower, director of benefits at HSM. "Global healthcare enables us to remain competitive as we improve efficiencies and keep our costs down."
Participating employees are also benefiting from the program. Many are able to access procedures they otherwise could not have afforded. Officials said the procedures are not costing them anything in out-of-pocket expenses because HSM pays for everything: passports, airline tickets, accommodations in a four-star resort hotel before and after their procedure, a personal driver, a patient assistant to assist with forms, answer questions and help with translation, a private room in a private hospital, scheduled consultations with their surgeon and the procedure itself.
They also receive a check for 20% (up to $10,000) of what HSM saves as a result of their decision to go abroad for their procedure.
"Our global healthcare program makes good economic sense, and it demonstrates another innovative approach HSM has taken to the challenges many companies face today," added Dave Colburn, HSM president and CEO. "If we can contain insurance costs and still deliver quality healthcare to our employees, then everybody wins."
More Management

Zum Reaches 19 States With New York Expansion
The addition of the Empire State to the student transportation company's roster marks a growing expansion in the Northeast as it scales its tech and school bus services.
Read More →
First Student Updates Its Parent App
First View connects both yellow bus and alternative transportation, giving families one platform to track student trips for the new school year, with 15 languages supported.
Read More →
The Back-to-School Checklist Every Director Should Complete Before the First Bell
Help your transportation team start the school year strong with these tips for contingency planning, communication, fleet visibility, technology, and trip management.
Read More →
How a New York District Cut Nearly $1M in Transportation Costs While Expanding Bus Access
A data-driven overhaul with BusRight reduced Poughkeepsie City School District's planned routes from 26 to 17 while extending school bus service to about 1,200 additional students.
Read More →
Budgets Down, Enrollment Shifting: What the Data Says Districts Should Watch
School transportation departments face two converging challenges this year: tightening budgets and shifting enrollment. Most districts still address these issues separately, but the assumption that either trend will simplify operations is proving incorrect.
Read More →
These 8 School Transportation Companies Made the 2026 Inc. 5000 List
Find out which school transportation contractors, technology providers, and suppliers ranked among America’s fastest-growing private companies.
Read More →The Link Between Emotional Intelligence and School Bus Safety
How can emotional intelligence help transportation pros navigate stress, manage change, and build stronger relationships? Listen to find out.
Read More →What Emotional Intelligence Has to Do With School Bus Safety
In this video, discover how emotional intelligence can help transportation leaders and drivers navigate stress, manage change, and build stronger relationships. The Route is sponsored by IC Bus.
Read More →
Beyond Two-Way Radios: School Bus Communications Evolve With Push-to-Talk Over Cellular
PRYME Radio and PositionPTT join forces to advance hands-free radio use and reduce distracted driving. See how PoC compares with traditional radios on range, cost, safety, and connectivity.
Read More →
Have School Districts Adapted to Bus Driver Shortages or Simply Accepted Less Service?
According to a recent report from HopSkipDrive, many districts appear to have recalibrated what "normal" transportation service looks like.
Read More →

